Terms and Conditions

Please carefully review these Terms and Conditions before using our website. These terms constitute a legally binding agreement between Petra Gallery and the user. We advise all users to familiarize themselves with our policies before making any purchases.

By accessing and using this website, you affirm that you are legally competent and agree to abide by these Terms and Conditions, as well as all other policies outlined on the site. If you do not agree with these terms or are not legally competent, we recommend refraining from using our website.

Changes: Petra Gallery reserves the right to modify or update these terms at any time without prior notice to users. Users acknowledge that explanations for such updates will not be provided. We encourage users to periodically review our website for any changes. Continued use of our website implies consent to the collection, use, and processing of information as described herein.

Web Accessibility: We are committed to improving accessibility, functionality, and usability of our website to address various social, economic, and cultural barriers. Our goal is to make the platform accessible to all individuals, regardless of language, culture, economic status, or disability. We employ proprietary technology and adhere to updated Google and Facebook policies to achieve this goal. We appreciate user feedback and support in this endeavor.

Data Security: We utilize various automated technologies, including cookies and encryption methods, to enhance website accessibility and security. While we endeavor to keep user data safe, we cannot guarantee complete removal of requested data due to the nature of the internet. We apologize for any inconvenience and appreciate your patience and support as we innovate and adapt to technological advancements.

Account Information: We collect user information through automated technologies and actions performed on the platform with user consent. Users can manage their information through their account settings or by contacting us directly. Information obtained through orders may be shared with vendors and contractors as necessary. Users retain the right to opt-out or modify data collection preferences.

Intellectual Property: All content on the website is the intellectual property of Petra Gallery and its partners, unless otherwise stated. Users are prohibited from reproducing, plagiarizing, or sharing website content without permission, as unauthorized use may result in legal consequences.

International Compliance: We adhere to international data protection standards, including GDPR and CCPA compliance. Users can access and manage their data in accordance with applicable laws.

Links: Links to third-party products or services are provided for user convenience and do not imply endorsement by Petra Gallery. Users are advised to exercise caution and review third-party privacy policies before sharing personal information.

Damages: Petra Gallery does not offer refunds but may consider replacements for damaged products. Users must report damages immediately upon receipt, with detailed evidence. We are committed to resolving genuine damage complaints promptly and efficiently.

Order Cancellations: Orders cannot be canceled or altered once placed. Users are advised to consult contractors regarding order details to ensure a smooth shopping experience.

Batch Variation: Natural variations may occur in tile colors and tones due to manufacturing processes. Users are encouraged to place entire orders at once to minimize batch variations.

Warranty: Warranty terms vary by product type. Users should review warranty terms before installation. Petra Gallery provides assistance with warranty claims for kitchen sinks and other products as per manufacturer terms and conditions.